Website Terms and Conditions of Use

1. Acceptance of Terms

By accessing or using the Him Plus website (himplus.com.au), you agree to be bound by these Terms and all applicable laws. If you do not agree with any part of these terms, please do not use our site or services.

2. Services

Him Plus provides telehealth services connecting patients to qualified health professionals for consultations and, where appropriate, prescriptions. Services may be delivered by in-house or contracted healthcare practitioners. Fees apply to our services, and all consultations are subject to clinical appropriateness and professional judgment.

3. Use of Website

You are granted a limited, non-exclusive license to access and use the content on this website for personal, non-commercial purposes. You may not:

  • Modify, copy, distribute, or republish site materials without permission.
  • Use this site for any unlawful purpose or to solicit illegal activities.
  • Attempt to decompile or reverse-engineer any software on the site.

This license will terminate automatically if you violate these restrictions.

4. Medical Disclaimer

Information on this website is for general informational purposes only and does not constitute medical advice. All healthcare services are delivered by registered healthcare professionals who exercise independent clinical judgment. Always seek professional medical advice for your individual needs.

5. Limitation of Liability

Him Plus and its affiliates are not liable for any direct, indirect, or consequential damages arising from your use of this website or our services, to the extent permitted by law.

6. External Links

This website may contain links to third-party websites. We do not control or endorse their content or privacy practices.

7. Changes to Terms

We may revise these Terms at any time without notice. By continuing to use the site, you agree to be bound by the current version.

8. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of its courts.

Privacy Policy

Him Plus is committed to protecting your privacy. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

Information We Collect

  • Contact details (e.g., name, email, phone number)
  • Health and service-related information you provide during bookings or consultations
  • Payment and billing information for paid services
  • Website usage data (e.g., pages viewed, interactions, referral sources)
  • Advertising data (e.g., interactions with our ads on Meta and other platforms)

How We Collect Your Information

  • When you submit forms or book appointments on our website
  • During consultations with healthcare providers
  • Through cookies and similar technologies on our website
  • Via advertising platforms (e.g., Meta) when you interact with our ads

How We Use Your Information

  • To provide telehealth consultations and related services
  • To manage bookings, communications, and billing
  • To improve our services and website experience
  • To conduct internal analytics and research
  • To deliver and personalise advertising (including retargeting) on platforms such as Meta, where permitted by law and with any required consent
  • To comply with legal and regulatory requirements

Advertising and Cookies

We use cookies, pixels, and similar technologies to improve your experience and to serve relevant ads on platforms like Meta. This may involve sharing hashed identifiers or usage data with advertising partners for measurement and ad personalisation purposes, in line with their policies and ours.

You can manage your advertising preferences through your browser settings or directly on Meta and other advertising platforms.

Sharing Your Information

  • With registered healthcare professionals providing your care
  • With service providers assisting in our operations (e.g., IT, payment processing, communications)
  • With advertising and analytics partners, in compliance with applicable privacy laws
  • Where required by law or to protect legal rights
  • As part of business transactions (e.g., mergers or acquisitions)

Data Security

We use commercially reasonable safeguards to protect your personal information. However, no method of internet transmission is 100% secure.

Data Retention

We retain your personal data only as long as needed for our business purposes or legal obligations.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18. If you believe we have collected such information, please contact us for prompt removal.

International Transfers

Your data may be stored or processed in locations outside Australia, subject to safeguards in line with Australian privacy requirements.

Access and Correction

You may request access to or correction of your personal information by contacting us at the details below. We will respond in accordance with the Privacy Act.

Contact Us

If you have questions about this policy or your personal data, please contact us at:
Email: hello@himplus.com.au
Website: https://himplus.com.au

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website and, where appropriate, notified to you.