Website Terms & Conditions

1. Acceptance of Terms
 By using this website (himplus.com.au) or purchasing services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Nature of Services
 Him Plus connects patients with Australian-registered healthcare practitioners for telehealth consultations, pathology referrals, and, where appropriate, prescriptions.

Clinical independence: All prescriptions, treatment plans and medical advice are issued solely at the discretion of the treating doctor, in accordance with Australian clinical guidelines. Purchasing an assessment does not guarantee treatment or a prescription.

3. Eligibility
 You must:

  • Be at least 18 years old
  • Reside in Australia
  • Provide accurate and complete information during the health questionnaire and consultation

4. Health Information Collection
 By submitting our quiz, forms, or booking a consultation, you consent to the collection and use of your personal and health information as described in our Privacy Policy.

5. Refund Policy
 Refunds apply only to customers who have completed the eligibility quiz and were redirected to the eligible purchase page, then purchased the assessment kit.

A full refund is available only where, after completion of the assessment process (including provision of any required test results), the doctor determines you are not clinically eligible for treatment.

No refund is payable if you: choose not to proceed after purchase, do not complete required testing, fail to attend/engage in the consultation, or otherwise prevent completion of the assessment. Treatment costs (if approved) are billed separately after your consultation.

6. Limitation of Liability
 To the extent permitted by law, Him Plus and its practitioners are not liable for any loss or damage arising from the use of our website or services.

7. Governing Law
 These Terms are governed by the laws of Australia, and you agree to submit to the non-exclusive jurisdiction of its courts.

Privacy Policy

1. Compliance Statement
 Him Plus complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, state health records laws including the Health Records and Information Privacy Act 2002 (NSW).

2. What We Collect
 We may collect:

  • Contact information (name, email, phone, address)
  • Sensitive health information (e.g., symptoms, medical history, medications, test results)
  • Payment information for assessment and treatment services
  • Website analytics and advertising interaction data

3. How We Collect It

  • Through our online health questionnaire (e.g., Jotform)
  • During telehealth consultations
  • Through secure payment systems (e.g., Stripe)
  • Via cookies, pixels, and tracking tools for analytics and ads

4. How We Use It
 We use your information to:

  • Assess your eligibility for treatment
  • Arrange pathology requests and receive results for clinical review
  • Provide telehealth consultations
  • Process payments and manage accounts
  • Comply with legal and regulatory obligations
  • Conduct advertising and retargeting with your consent

5. Sharing Your Information
 We may share your information with:

  • Australian-registered doctors and authorised clinical staff providing your care
  • Pathology providers for test processing and reporting
  • Payment processors for transactions
  • Advertising and analytics providers (only in de-identified form or where you have consented)
  • Regulators or law enforcement, if legally required

6. Advertising & Direct Marketing
 We use cookies and pixels (including Meta Pixel) to measure ad performance and deliver relevant ads. We will only use or disclose your health information for direct marketing with your express consent, which you may withdraw at any time. You can manage cookie preferences via your browser or platform settings.

7. Cross-Border Disclosure
 We store data securely in Australia or in secure overseas locations subject to privacy safeguards. We will not transfer identifiable health information outside Australia without your express consent, unless permitted or required by law.

8. Security & Retention
 We use reasonable administrative, technical and physical safeguards to protect your information, and retain it only as long as necessary for our services and legal obligations.

9. Your Rights
 You may request access to, correction of, or deletion of your personal information by contacting us at hello@himplus.com.au. We will respond in accordance with the Privacy Act and applicable health records laws.

10. Changes
 We may update this policy from time to time and will publish changes on our website.